Choose from five different ways to reach us - live chat that never closes, plus email and social media staffed by bilingual speakers in Amharic and English. Depending on whether you're asking about a Telebirr transfer, account verification, or claiming a bonus, pick the channel that matches your timeline.
Our live chat operates nonstop with most replies coming in under two minutes. If your question isn't time-sensitive, you can also reach us via email and social platforms, which we check regularly during the day.
Start with live chat if you need answers fast - like when a deposit isn't going through, a withdrawal is stuck, or a bonus won't activate. The chat window on habtam.bet links you to an agent in under two minutes who can see your account info. Since our staff are bilingual in Amharic and English, pick the language that feels natural.
Go with email when you need to share documents - things like KYC disputes or official grievances. Attach your National ID, Passport, or utility bill and our compliance crew will review it within about one working day. For anything involving account security, use the special email address listed below instead of regular support.
Telegram and Facebook keep you in the loop about what's new - daily deals, the 25,000 ETB top-player prize split among 50 winners per day, and the 100% welcome bonus capped at 5,000 ETB. Staff answer direct messages on both sites, normally within an hour.
| Department | Contact For | |
|---|---|---|
| Standard Support | [email protected] | Account issues, deposits, withdrawals, bonuses |
| Security | [email protected] | Suspicious activity, KYC disputes, account access |
| Business | [email protected] | Partnerships, licensing, commercial inquiries |
| Affiliates | [email protected] | Affiliate program, referrals, revenue share |
Find answers to what Habtam Bet members ask us repeatedly - stuff about reaching support, handling money, and managing your account.
Under NLA Ethiopia licensing, Habtam Bet gives you tools built into your account so you can manage your play.
Account controls
Decide how many ETB per day, week, or month you'll put in. Lowering your cap kicks in right away.
Pick the most you're willing to lose in a timeframe. Habtam Bet will lock you out of play once you hit that number.
Set how long you'll play each time. You'll get an alert when there's 10 minutes left.
Get alerts at certain times showing how long you've been playing and whether you're up or down since you signed in.
Step back from your account for 24 hours, a week, or as long as a month. You can still pull out money if you need to.
Ask to close your account completely for at least half a year. Email [email protected] to start. It covers every platform.